Refund & Return Policy

This policy governs all refund requests for Wysebridge, LLC ("Wysebridge," "we," "us," or "our") products and services. Please read it carefully before purchasing. By completing a purchase you agree to the terms below.

1. PRO Monthly — No Refund Policy

PRO Month-to-Month subscriptions are non-refundable. When you subscribe on a monthly basis, you receive immediate access to all PRO features for your current billing period. Refunds, prorated credits, or partial-period reimbursements are not available under any circumstance.

Cancellation

You may cancel your PRO Monthly subscription at any time through your billing portal. Cancellation takes effect at the end of your current billing period. You retain full PRO access through that date; no charges are made after cancellation is confirmed.

• To cancel, log in and navigate to Billing → Manage Subscription.
• Cancellation requests cannot be backdated.
• Cancelling does not entitle you to a refund of any amount already charged.

2. PRO Unlimited — 30-Day Satisfaction Guarantee

PRO Unlimited (one-time purchase) includes a 30-day satisfaction guarantee. If you are not satisfied with the program, you may request a full refund within 30 calendar days of the date your initial enrollment was processed.

Eligibility requirements

• Your refund request must be submitted within 30 calendar days of your initial enrollment date. Requests received after this window will not be honored.
• One refund claim per customer. If you re-enroll after a refund has been issued, you are not eligible for a second 30-day refund.
• The guarantee applies to the initial PRO Unlimited enrollment only. It does not apply to renewals, plan changes, or re-enrollments.

How to request

Submit your request by email to support@wysebridge.com with the subject line "Refund Request — PRO Unlimited." Include the email address associated with your account. Refunds are processed within 5–10 business days and issued to the original payment method.

3. PRO Unlimited — OED Ineligibility Refund

If the USPTO Office of Enrollment and Discipline (OED) issues a formal written rejection of your application to sit for the patent bar exam, PRO Unlimited subscribers may request a full refund of their enrollment fee under the terms below.

Eligibility requirements

• The OED rejection must be a formal written determination of ineligibility — i.e., a decision that you do not meet the scientific or technical education requirements of 37 C.F.R. § 11.7. An informal OED inquiry, application incompleteness notice, or pending review does not qualify.
• Your refund claim must be submitted within 30 calendar days of the date printed on the OED rejection notice. Claims submitted after this window will not be honored regardless of circumstances.
• You must attach a copy of the official OED rejection notice to your refund request. Claims submitted without supporting documentation will not be processed.
• One OED ineligibility refund per customer. If OED later approves your eligibility (e.g., after credential review or appeal), the refund is not reversible.
• This guarantee applies to PRO Unlimited only. PRO Monthly subscribers are not eligible.

How to request

Email support@wysebridge.com with the subject line "OED Ineligibility Refund Request", your account email address, and a copy of the official OED rejection notice. We will review and respond within 5 business days. Approved refunds are processed within 5–10 business days to the original payment method.

4. Access Continuation Terms

PRO Unlimited grants access for a base period of 12 months from the date of enrollment. Access extensions may be granted at Wysebridge's sole discretion upon written request and documented evidence of one of the following:

• Documented exam attempt. Proof that you registered and appeared for the patent bar exam during your access period, and did not pass.
• Significant life event. A documented qualifying event (serious illness, military deployment, family emergency, or similar) that prevented study during your access period.
• Other approved reason. Any other circumstance reviewed and approved by Wysebridge on an annual basis.

Extension requests must be submitted before your access period expires. Extensions are granted for a defined period determined case by case and do not renew automatically. Wysebridge is not obligated to grant an extension and reserves the right to deny requests that do not meet the stated criteria.

To request an extension, email support@wysebridge.com with subject line "Access Extension Request" and attach supporting documentation.

5. General Terms

How to submit a refund request

All refund requests must be submitted by email to support@wysebridge.com. Requests sent through other channels (social media, chat, third-party platforms) will not be processed. Include your account email address and the reason for your request.

Wysebridge's right to deny claims

Wysebridge reserves the right to deny any refund claim that does not satisfy the criteria set forth in this policy, is submitted after the applicable deadline, lacks required documentation, or is suspected of abuse (e.g., repeated claims or fraudulent documentation).

Policy changes

Wysebridge may update this Refund Policy at any time. Active subscribers will receive at least 30 days' notice of material changes via email. Continued use of the platform after notice constitutes acceptance of the revised policy. The current version of this policy is always available at wysebridge.com/refund-policy.

No legal advice

This policy is a business document, not legal advice. If you have questions about your rights, please consult qualified legal counsel.